We will not be able to cancel order after order shipped out (shipping processing usually takes 1-2 days after placing an order). Please wait for the order to deliver and contact us at kunkueofficial@gmail.com for a return label within 14 days of delivery. Rejecting an shipped out order or failing to follow the return procedure might cause item loss in transit or reject by warehouse due to no return registration which might lead to ineligibility of refund or replacement. 

After we have received your return package and confirmed that the package is complete and the product is unused and in good condition. We will refund all fees you paid.

How many days does it take to get the money back to the customer's account after accepting the refund? Usually we 1-2 days processing，the refund to the account depends on the bank's processing speed.

RETURN
Customers are allowed to submit a return request within 14 days of delivery via kunkueofficial@gmail.com. Return request submitted 14 days after the delivery date will not be approved. 

Damage to the outer packaging is not equal to item issues. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Restocking fee will still be charged based on the item conditions.

To return a goods that is not defective or damaged out of the box, you must contact Kunkue within 14 days of your receipt of the goods. A restocking is subject to charge.  The goods must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box.

To initiate a return, email us at kunkueofficial@gmail.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process. 

• Non-returnable Items Include, But are not limited to:
  Product from Unauthorized Reseller/Individual;
  Damaged item caused by human factors;
  Gift cards;
  Insurance;
  Non-physical products.
  Refund Policy

Refund Policy Please contact us at  kunkueofficial@gmail.com to submit your refund request.

1.Quality issues: Accept full refund & partial refund with us.
2.Receive wrong goods:FREE to exchange or full refund.
3.Damaged or missing accessories:Free to send accessories or accept a partial refund.
4.The package cannot be delivered or missing:Accept free resend or full refund.
5.The customer cancels the order before the package is shipped:5% of the total amount will be deducted as a processing fee.
6.The customer cancels the order after the package is shipped:No refund.
7.Change delivery address:Address can' t be changed after the bike shipped out.
8.Customers refuse to accept the package:No refund.